Fireplace Troubleshooting Guide
Solve Common Fireplace Issues with Ease

Discover solutions to frequent fireplace problems and ensure your hearth is always ready to warm your home.
Why won't my fireplace start?
Check if the gas valve is open and ensure the pilot light is lit. If the issue persists, consult a professional.
Why does my fireplace produce smoke?
Ensure the chimney is clean and the damper is open. Smoke issues can also arise from poor ventilation.
How do I clean my fireplace glass?
Use a non-abrasive cleaner specifically designed for fireplace glass to avoid scratches and residue.
What should I do if my fireplace smells?
Odors can result from dust or debris. Regular cleaning and maintenance can help eliminate smells.
These troubleshooting tips are provided for general informational purposes only. Every fireplace and installation can be different, and some issues may require professional diagnosis and repair. For your safety, we strongly recommend consulting with a licensed professional before attempting any repairs or adjustments yourself. CSS Fireplaces & Outdoor Living cannot be held liable for any damages, injuries, or further issues that may result from following these tips.